Frequently Asked Questions

These are answers to common questions. If you cannot find your question here or continue to experience issues, please contact the helpdesk.

TRC offices are open Monday-Friday, 8:00 am to 4:30 pm Eastern to assist you. Hours may vary on Federal holidays.

  • DCBS Foster and Adoptive Parents: Please contact your DCBS worker for assistance.
  • DCBS Staff: Your username and password are the same as your TRIS login credentials.
  • ECE Staff: Your username and password are the same as your ECE-TRIS login credentials.
  • PCP Agency Staff and Foster Parents: Please contact your agency worker for assistance.
  • TRC Technical Support and Other Users: Please complete a Helpdesk Request.

  • DCBS Foster and Adoptive Parents: Visit the TRC Portal Site and complete the information under "forgot username" or "forgot password."
  • DCBS Staff: Visit the DCBS TRIS site and complete the information under "I forgot username and or password". If you do not receive a reset link, please contact your Regional Learning Specialist or email dcbstris@eku.edu.
  • ECE Users: Visit the ECE TRIS site and select "recover username" or "reset password."
  • PCP Agency Staff and Foster Parents: Visit the TRC Portal Site and complete the information under "forgot username" or "forgot password."
  • TRC Technical Support and Other Users: Please complete a Helpdesk Request.

You can use any email address you wish, if it is unique and valid. However, there are some steps you can take to help ensure you receive emails from TRC:

  • Add trc@eku.edu to your “safe senders” list within your email program.
  • Add eku.edu as a safe domain within your email program.
  • Check your spam/junk mail folder.
  • If you are using Yahoo, consider creating another email, such as Gmail, or Hotmail. There are multiple free email clients to choose from, but Yahoo is not recommended.
  • Contact your worker for assistance with retrieving your account in the portal.

  1. Click the Helpdesk button located at the bottom of each screen.
  2. Provide as much info as possible. All areas with an asterisk (*) are required.
  3. Click the Continue button.
  4. A summary of information entered will be shown for review. If the information is correct, the Submit button MUST be clicked in order for it to reach the Helpdesk. If changes are needed, click the Edit button located at the top right corner above the summary.
  5. Please allow up to 3 business days for a response.
TRC offices are open Monday-Friday, 8:00 am to 4:30 pm Eastern to assist you. Hours may vary on Federal holidays.

  • DCBS Foster and Adoptive Parents: Contact your worker so they can update it in TWIST. You can contact faptris@eku.edu if you continue to have issues.
  • DCBS Staff: Contact your Regional Learning Specialist (RTC/RLS) and they will update it.
  • ECE Staff: Log into your ECE-TRIS account and click on Manage My Personal Information.
  • PCP Agency Staff and Foster Parents: Contact PCPTRIS@eku.edu.
  • TRC Technical Support and Other Users: Please complete a Helpdesk Request.

Enrollment keys are specific to TRC Learn training. Typically, you will receive an email telling you that there is a training you need to complete. Read this email carefully because, many times, the enrollment key is listed in the email. If you cannot find the enrollment key in the email, click the link for the training, and you will be redirected to the learning management system. Once logged in, you will be greeted with the course entry page, where the enrollment key will be listed on that page.

Enter the key exactly as it appears on the screen, including proper upper and/or lowercase letters, and special characters. All enrollment keys are case-sensitive.

All TRC Learn trainings will have a link at the beginning of the training for you to click. It will tell you whether you are eligible for training credit or not. If you are not eligible for credit, you may still take the training as a refresher.

There are two main reasons this will happen:

  • Reason 1: There is an activity within the tutorial that needs to be completed to receive credit.
  • Reason 2: You are clicking through the tutorial too fast. The easiest way to fix this is to use the "previous" button to go back to the tutorial's beginning and progress through it again. Or exit the tutorial and re-enter.
  • If you continue to have trouble, please complete a Helpdesk Request.

For TRC Learn trainings, credit is typically issued on the last slide of the last module. You must receive the training credit message to ensure credit is issued to your official training record. If you are not sure if training credit was applied, check your training record to make sure the training is listed. Watch this video to learn more about how to receive training credit. Please submit a Helpdesk Request for further assistance if you continue to have issues.

This message is warning you that your internet connection is either very slow or very unstable. You receive this message because the learning management system will allow you to continue through your tutorial but if your connection is lost, your progress in that tutorial will also be lost. If you are in a state office, try to wait a bit and return to the tutorial later. If you are working off-site, you may need to troubleshoot with your Internet Service Provider (ISP) or visit a library to use one of their computers.